Hallisoft - Terms of Sale

  1. Pricing
  2. All products are priced in US Dollars, UK Pounds and Euros. You will be billed in the currency that you choose when placing the order.
  3. If you pay by credit card the price may appear on your credit card statement in your local currency (the conversion rate will be determined by your bank).
  4. The total price that you pay is shown in our software store and will also be shown in the confirmation page that you see prior to purchase.
  1. Cancellations
  2. If you wish to cancel an order you should contact Hallisoft stating the order number, transaction number and software purchased. You must cancel an order before Hallisoft carry out any setup or installation work.
  3. The purchase price of all orders cancelled in accordance with (i) above will be refunded in full.
  1. Refunds
  2. You have the opportunity to access working demos of our software prior to purchase. Therefore, once software has been purchased and installed NO REFUNDS WILL BE GIVEN. We cannot supply software on a sale or return basis.
  1. Fraudulent Transactions
  2. Where software has been purchased by credit card and clear evidence is provided that the transaction was placed without the knowledge or consent of the card holder a full refund will be given.
  3. Such refund is given on the understanding that the card holder will notify the issuing bank of the circumstances surrounding the fraudulent use of the credit card.
  1. Delivery
  2. An email message containing details of the installation schedule will be sent to you when the payment is completed.
  3. Hallisoft reserve the right to carry out additional security checks on selected orders. These security checks may delay the dispatch of email by a few hours.
  1. Support
  2. Technical support for our software is available by email. This support is provided free of charge for 12 months.
  3. Registered users will receive free upgrades to software purchased for a period of 12 months from the date of purchase.
  4. Security updates and fixes are free for the life of the product.
  1. Limited Warrantee
  2. We warrant that for a period of ninety (90) days from the date of acquisition, the Software, if operated as directed, will substantially achieve the functionality described in the documentation (if any) that accompanies the Software. We do not warrant, however, that your use of the Software will be uninterrupted or that the operation of the Software will be error-free or secure. Our sole liability for any breach of this warranty shall, at our discretion, be limited to:
    1. replace your defective media or Software; or
    2. advising you how to achieve substantially the same functionality with the Software as described in any documentation that accompanied it; or
    3. if the above remedies are impracticable, to refund the licence fee you paid for the Software.
    4. Repaired, corrected, or replaced Software and documentation (if any) shall be covered by this limited warranty for the period remaining under the warranty that covered the original Software, or if longer, for thirty (30) days after the date:
    5. of delivery to you of the repaired or replaced Software; or
    6. when we advised you how to operate the Software so as to achieve substantially the same functionality described in the documentation (if any).
    7. Only if you inform us of your problem with the Software during the applicable warranty period and provide evidence of the date you purchased a licence to use the Software will we be obligated to honour this warranty. We will use reasonable commercial efforts to repair, replace, advise or, for individual consumers, refund pursuant to the foregoing warranty, within thirty (30) days of being so notified.
  1. Export Restrictions
  2. There are no export restrictions on Hallisoft products.
  1. Contact
  2. In the event of order queries or disputes you can contact us by:
    1. For questions about sales or general enquiries please use our contact page